Shipping Information
We strive to ship all in-stock orders within 24 hours, Monday through Friday, excluding holidays. If one or more items in your order is not in stock, we will notify you of such by email. So please be sure to check your email for order updates.
P.O. Box Shipping
Our primary shipper is UPS. UPS will NOT deliver to a post office box. Please do not use a post office box for your Ship To address.
Delivery Address
UPS requires a complete and valid address. Be sure to enter your address correctly. Invalid street numbers, mispelled street names, zip codes that do not match street location are considered invalid and may delay your order and will always result in a UPS INVALID ADDRESS SURCHARGE which will be charged to your account. Please verify that your address and zip code are correct.
Out of Stock Items and Special Order merchandise
If we are out of an item you ordered, your order is in a back-order status. We will notify you of such by email.
If you ordered multiple items and part of your order is not in stock, we will hold your order until everything can be shipped together. If you would rather have each item shipped as it becomes available, we will do that as well. You can indicate your preference during checkout.
Special order merchandise include products that:
- are presently not in stock and must be ordered from the manufacturer
- items that must be made to your specifications, e.g., color, size, etc.
Oversize Shipping Surcharge
Because furniture, rugs, lighting, and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. This charge is shown on the product page and is in addition to regular delivery and processing charges.
Shipping Rates
Shipping charges are intended to cover the expenses we incur to process, pack, and transport your order. In general, our shipping rates are based on the merchandise total charge for each delivery address.
Rush Shipping
Various types of rush shipping are available including overnight shipping, Saturday shipping, Two-Day Air Shipping, etc. If you are in need of rush shipping, please call us so that we may quote the rush shipping price.
Transit & Delivery Times
Delivery/shipping time begins when an order leaves our facility and ends when it is delivered. UPS is very good at meeting the delivery times shown on this U.S. map.
Sometimes the process of delivery is delayed. The primary reason a delay occurs is for an invalid address.
Delivery Types
Small items ship by small package carrier. Our designated small package carrier is UPS. At our discretion, we may ship your order via the US Postal Service. Items that are too large for UPS such as furniture and large chandeliers ship on a large truck.
We offer two truck delivery services; Standard Truck Delivery, and White Glove Truck Delivery. Each are described below.
Large Item Delivery - Standard Truck Delivery
Large items include furniture and very large chandeliers. Our standard mode of transporation for oversize items including furniture, large chandeliers, etc. is Standard Truck delivery which is delivered curbside only.
The driver of the truck will deliver to the curb only. For this reason it is a good idea for you to recruit the help of a neighbor or a family member to help carry the item from the curb into your home. For additional delivery service, see White Glove Truck Delivery in the next section.
Standard Truck Delivery service is not available in all areas.
Large Item Delivery - White Glove Truck Delivery
For furniture shipments only, we offer white glove delivery. White glove delivery is a premium service which includes carrying the furniture into your home. As long as the truck is able to drive into your neighborhood, the service includes insurance, unpacking and setting up. Please consider this option carefully as for it is well worth the additional expense as for certain furniture items are very heavy and difficult to move.
White Glove Truck Delivery service may not be availalbe in all areas.
Shipping Damages
Sometimes it happens. And when it does, we want to be ready to correct the problem. First, you must save all packing materials including crates and boxes.
If your delivery is a UPS delivery, unless you specifically ask us to require a signature upon delivery, your order will be delivered and placed near your door. Upon opening your order, inspect the items and if damage is found, contact us within 24 hours of receipt for further instructions. UPS will notify us of the delivery date and time.
If your delivery is furniture or large items that are delivered via our truck delivery or white glove delivery service, you will be required to sign for the delivery. IMPORTANT: BEFORE you sign the delivery document(s), be sure that you have thoroughly inspected your shipment for damage. If damage is found, you must note it on the shipping document. A damage claim is valid only when appropriate notes have been made on the shipping document.
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