The collection of sales tax is required for sales and shipments to addresses located in the state of Ohio.
The sales tax requirement varies from county to county. Therefore, an adjustment may be made after the order is received to account for the adjustment.
Sometimes, we are out-of-stock of one or more items. If we expect shipping time to be more than 14 business days we will contact you via e-mail.
To keep shipping & handling costs as low as possible we will hold your order until the entire order can be shipped together, at once.
If your order contains one or more out-of-stock items we will notify you via e-mail.
At your request we will break the order into multiple shipments. Please understand that multiple shipments shall incur additional shipping & handling charges.
Acceptable forms of payment for online orders are U.S. Postal Checks, checks drawn on U.S. banks, and credit card. Currently accepted credit cards are Visa and MasterCard.
Orders paid by check are held until the check clears the bank.
Non-Sufficient Funds Fee:The fee for insufficient funds is $40.00. Our bank charges us a fee for insufficiant funds (bad/bounced checks). In the event that your check does not clear the bank, you are accountable for all associated insufficient fund fees. Please be certain that your account will cover the amount of your check before you write it.
We strive to maintain accurate prices within our online store. Seldom is there a difference between our online price and the actual price. However, should a discrepancy arise, we will notify you via e-mail and give you the option of keeping or canceling the order.
Promotional pricing, sale prices, and free shipping displayed throughout the website are restricted to online orders only.
Your personal information is only used by us and our affiliates such as credit card processing companies. Click here to learn more about our privacy policy.
If you have a problem with an item that is ordered from us, please let us know about it. We will do everything possible within reason to make it right for you.
Before returning an item, please read the following then contact us for further instructions. Unauthorized returns are not acceptable.
Purchased Merchandise May be Returned or Exchanged If
It is unopened, unused, undamaged, and not tainted AND
It is returned within fourteen (14) days from the item(s)
shipment date AND
It is accompanied by the original sales receipt AND
It was not special ordered, specially made, or customized
Items that cannot be Returned are:
Special Ordered Items
Items purchased at a reduced priced such as a sale or a promotion including free shipping, recorded and printed media such as compact discs, cassette tapes, videotapes, periodicals, and books
Custom made/painted/finished products, out-of-stock products that we must special order to fullfil your order, and special ordered items such as rugs and furniture.
Consumable products such as food items, paint and finishing products, e.g., wax, crackle, paint, stain, etc.
Holiday and Seasonal Items
Shipping Charges
Shipping & handling charges are non-refundable.
Special Orders
Items made specifically for you, e.g., paint color, fabric, hardware, size, finish, etc. are not returnable.
Cancellation of a special order is allowable within 72 hours from the time the order was placed.
Restocking Fees
Seldom is there a restocking fee. However, due to the nature of some products, a restocking fee may be necessary. The restocking fee varies from 5% to 25%. Please contact us for additional information regarding our restocking fees.
We ship via UPS (United Parcel Service) Monday thru Friday during normal business hours. Typically, orders ship within 24 hours from the time the order is recieved.
Please contact us with special shipping requirements such as P.O. Boxes, Overnight Delivery, etc. We will accommodate your needs the best way possible.
Additional Charges: Please ensure that the shipping address that you provide to us is completely accurate. UPS imposes an additional fee for address corrections.The address correction fee for the USA is $6.00. Please contact us for non-USA address correction fee.
Free shipping promotions carry the following rules.
Applies to Continental U.S. shipments only. (excludes Alaska, Hawaii, and Puerto Rico)
Applies only for standard ground shipping.
Some items are excluded from free shipping offer (In stock items and items not already discounted only please).
Entire order must be shipped together and to a single address only.
Customer is responsible for all returned item shipping costs. Please see additonal information regarding returns.
If part of the order is returned, bringing the order total below the minimum order amount required to qualify for free shipping, the original cost of shipping will be deducted from the returned item.
Here's an example:
A) $100 to receive free shipping.
B) Your order totals $130, so you get free shipping.
C) The actual cost to ship is $20, but you only pay $130. We pay the $20.
D) You decide to return one of the items in your order that cost $45. You pay the return shipping cost, plus insurance.
E)
We subtract the item cost of $45 from your original order total of $130 bringing your order to $85.
F)
Because the order total fell below the required amount to qualify for free shipping, the original cost of shipping which we paid will be deducted from your refund. Hence, $45-$20=$25. Your refund is $25.
G)
Please feel free to contact us for further explanation.
